Buyer Protection & Refunds

1.1. Principle. When an animal is sold by a private individual, the buyer pays FARMSTOCK (Hunter SIA) rather than the seller directly. The funds are held securely in escrow until the transaction completes successfully.

1.2. Release of funds. The money for the animal is paid out to the seller automatically only after BOTH the buyer AND the seller have confirmed the handover. FARMSTOCK withholds only its commission.

1.3. Commission. FARMSTOCK charges only a commission (per the price list). The platform does not mark up the animal price and does not act as a reseller with a profit margin.

2.1. Hold. After the buyer pays, the amount is held in an escrow account. Contact details are revealed at this point, but the money is not yet transferred to the seller.

2.2. Release. As soon as both parties confirm the handover, the payout to the seller happens automatically. If either party has not confirmed, the payout is held until any dispute is resolved.

3.1. Raising a dispute. If there is a discrepancy (e.g. the animal does not match the description or was not handed over), the buyer or seller may open a dispute before confirming the handover. Escrow funds remain held during a dispute.

3.2. Dispute review. A FARMSTOCK administrator reviews the dispute and decides to either refund the buyer or release the funds to the seller, based on the evidence submitted by the parties.

3.3. Refund terms. Refunds to the buyer are issued to the original payment method. Specific refund deadlines and conditions are set out in the transaction terms.

4.1. Intermediary (not reseller). The seller is a natural person; no VAT is applied to the transaction. SIA Hunter acts in the seller's name and on the seller's behalf as an intermediary and holder of funds (escrow), and not as a reseller or transaction owner.

4.2. Invoices. The buyer receives two documents: (a) a SIA Hunter VAT invoice for the platform commission and (b) a settlement statement/act for the animal price, in which the seller is a natural person. VAT is applied only to the commission. Details: SIA Hunter, reg. no. 40203656593, VAT no. LV40203656593, registered address „Meirēnu Stūrīši”, Vecpiebalgas pag., Cēsu nov., LV-4122, Latvia.